Customer Experience Solutions has concluded plans to introduce a data-driven approach to enhancing customer service delivery and satisfaction.
In a statement on Monday, the firm said that the platform would be launched on March 30, at the Radisson Blue Hotel in Victoria Island, Lagos.
According to the firm, it has gone beyond traditional service providers to transform into “a strategic partner dedicated to driving exceptional customer experience and satisfaction”.
It stated, “Through a commitment to innovation, customer-centricity, and cutting-edge analytics, CES stands at the forefront of business transformation. Their comprehensive customer experience analysis system revolutionises customer service processes. This system seamlessly collects and consolidates customer feedback from diverse channels like emails, social media, and interactions, providing businesses with high-quality, actionable insights.”
The Managing Director of CES, Mr Ayo Kalejaiye, explained that CES leverages advanced natural language processing techniques to categorise customer feedback into positive, neutral, or negative sentiments.
He asserted, “This granular understanding empowers businesses to identify and address emerging issues proactively, demonstrating a commitment to customer-centricity. By gaining a holistic view of customer sentiment, CES empowers businesses to make targeted improvements in areas that truly matter to their customers.”
Also, the Marketing Consultant for CES at Xstrata Consulting, Mr Wale Olabiyi, said, “By harnessing the power of data, businesses gain valuable insights to tailor their offerings and exceed customer expectations.
“CES is leading the charge in this field, offering innovative solutions that empower businesses to create lasting customer satisfaction. We invite prospective clients to witness live product demonstrations at the launch event.”
