PalmPay, a Nigerian fintech platform, has launched its experience centre in Lagos, reinforcing its commitment to customer engagement and support.
The unveiling ceremony, held at the newly inaugurated office in Opebi, Ikeja, featured a guided tour of the facility, alongside goodwill messages from partners and customers.
The experience centre is designed to offer real-time customer assistance, product education, and seamless issue resolution.
It will serve as a hub for personalised support, complementing PalmPay’s existing digital support channels, including in-app live chat, phone calls, social media, and email.
The company said with the introduction of the experience centre, it is providing its users with a physical touchpoint where they can access personalised service and resolve issues faster.
It added that the Lagos centre is part of its expansion strategy, with plans to establish additional experience centres in key states across Nigeria to bring services closer to users.
The Managing Director at PalmPay, Chika Nwosu, said customers are at the core of everything the company does.
He said, “The launch of our experience centre reflects our commitment to deliver more support, more convenience, and more innovation to our customers.
“This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings.”
PalmPay was recently ranked among the top three fintech brands in customer experience, earning a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey.
